Help with our apps

How to reach support

• Email [email protected], or
• use our contact form and choose Support as the topic.

We reply within two business days. Business days are Monday through Friday, excluding public holidays in British Columbia.

What to include

A complete first message lets us help you without a long exchange. Please include:

• the name of the app, and its version if you can find it in the app's settings or about screen;
• your device, for example the iPhone, iPad or Android phone or tablet model;
• the operating system version, for example the iOS, iPadOS or Android version number;
• a description of the problem: what you did, what you expected, and what happened instead;
• screenshots, if they help show the problem.

Do not send passwords, payment card numbers or other sensitive information. We will never ask for your password.

Purchases and subscriptions

Purchases and subscriptions made through the App Store or Google Play are processed by Apple or Google. You can manage or cancel a subscription in your App Store or Google Play account settings. Refund requests for those purchases are handled by Apple or Google under their own policies. We are glad to help with any other billing question.

Your data

To ask for a copy of your personal information, to correct it, or to delete an account and its data, email [email protected] from the address associated with your account. Our Privacy Policy explains how we handle these requests.

For app store reviewers

App review teams who need demo access or other information about one of our apps can reach us at [email protected].